When placing an order online with Launch Rocket Ltd you agree and are bound to the terms and conditions outlined below. Launch Rocket Ltd reserves the right to amend these terms and conditions at any time. We do not currently charge VAT on any of our services.

Websites

Domain Names

  • Any new domain names registered will be registered under your name BUT under the control of Launch Rocket. The customer can request ownership and transfer of domains free of charge. This can be done anytime.
  • All domain renewals are included in your pay monthly package unless agreed otherwise.
  • Launch Rocket take no liability for any loss of profit or website downtime caused by expiration of domain names or other technical faults caused by any third party or domain registrar.

Delivery

  • All new pay monthly website accounts require a direct debit to be setup prior to work commencing. As soon as we have confirmation of setup we commence work. Direct debits take between 5-7 days before the first payment is taken however we mostly start work on confirmation of setup and not first payment.
  • Launch Rocket will require for you to supply textual content to be added to your website, you may also supply images and we can also supply stock images free of charge, the number of images provided by us is limited at our discretion. All text and images submitted must be free of copyright and Launch Rocket accepts no responsibility for any infringement of copyright law arising from any text or images used on your site. We can also supply professional copywriting at an additional cost.
  • Expected completion time frame on most websites is around 2-3 weeks however if content is not provided this may delay completion.
  • Launch Rocket reserves the right to refuse to handle in any way, material which may be deemed offensive, illegal or controversial.

On-going Service

  • Hosting, technical maintenance, software updates and all general upkeep services shall be provided by Launch Rocket as standard and be included as part of the pay monthly fee.
  • Launch Rocket will take extensive measures to ensure that the customer does not experience any disruption of service, we cannot accept liability for disruption of service caused by factors that lie outside of our control.
  • Website amends such as changes to text, images and contact information shall be included as part of each package as stated in the package description. These inclusive amendments are subject to fair usage. If for whatever reason the customer’s use of this clause is excessive then Launch Rocket has the right to evaluate the clients spend and amend the amount on their next billing cycle. Requests that fall outside of what is considered to be a basic amend, such as new pages, re-branding or additional functionality will be treated as a bespoke auxiliary service and will be quoted and billed as such.
  • In the event that a website fault occurs as a result of amendments made by the customer, a request may be made to Launch Rocket Ltd to rectify the fault and will be quoted and billed based upon our standard agency fees.

Contract Duration / Cancellation

  • All website accounts are agreed on a 12 month contract, after this period a rolling monthly contract comes into effect.
  • Requests of account cancellation must be done in writing by emailing accounts@launch-rocket.co.uk. Accounts will be cancelled and direct debit agreements terminated. If your direct debit fails and payment is not received within 7 days your account will be terminated unless you have notified us of any issues and we have agreed otherwise.
  • Account cancellation will result in the complete termination of the website, your website will be held on our servers for 1 month if you decided to renew your website in the future.

Search Engine optimisation

  • Launch Rocket only use ethical optimsation techniques and take no responsibility for loss of traffic or rankings associated with third party seo companies or software.
  • While it is accepted that the methodology applied by Launch Rocket is an effective one, Launch Rocket does not hold any control over search engine rankings and therefore cannot guarantee any specific results. Furthermore Launch Rocket cannot dictate or predict changes in search engine practices that may cause loss of positioning.

Contract Duration / Cancellation

  • SEO accounts shall be placed on a rolling monthly contract.
  • Requests of account cancellation are to be sent in writing to team@launch-rocket.co.uk
  • Account cancellation will result in the complete termination of all continuing SEO services however all SEO techniques applied throughout the customers term with Launch Rocket will remain in place
  • Full SEO terms can be found here

Charges & Payments

All payments to Launch Rocket for provision of services will be processed via Pre Authorised Direct Debit. Alternative payment methods are accepted at the sole discretion of Launch Rocket and may incur additional processing or administrative fees.

Without prejudice to any other right or remedy that Launch Rocket may have, if the Customer fails to pay Launch Rocket on the due date Launch Rocket may:

  • Suspend all Services until payment has been made in full.
  • If the customer’s account remains in debt for two consecutive months then a £50 late payment fee will be added to the customer’s outstanding balance

Refund Policy

If you are unhappy with any of the services you are free to cancel at the end of your contract period, if you cancel within the first 30 days of sign up you are entitled to a full refund minus any work already completed upon request emailed to team@lauch-rocket.co.uk

Governing Law

This contract will be governed exclusively by the laws of the United Kingdom.